Privacy policy.

Website inquiries

Contact form. When you send a request from our contact page we collect what you enter: your name, phone number, email address, the service you are interested in, your city (optional), your project details, how you heard about us (optional), and any photos or plans you attach (up to five image or PDF files).

Offer and consultation forms. Our advertising landing page asks for the type of project, the project ZIP code, your name, your phone number and, optionally, your email address. With that inquiry we also save the page that referred you and the campaign tags in the link you followed, including the click identifier Facebook or Google adds to an ad link, so we can tell which ad an inquiry came from.

Guide downloads. When you request one of our free guides we collect your name, your email address, your phone number if you choose to give it, and which guide you asked for.

Each inquiry is saved with the date and time and the page it was sent from. If you call or email us instead, we have whatever you tell us.

Facebook and Instagram lead forms

Our Facebook and Instagram ads may use lead forms that open inside those apps instead of on this website. Those forms are operated by Meta. Meta collects what you submit, which is typically your name, phone number, email address and your answers about your project, and may fill some fields in advance from your Facebook or Instagram profile for you to review before sending. Meta then makes the submission available to us through our business account.

We use information from a lead form the same way we use a website inquiry: to contact you about your project. We may also keep a copy in our own inquiry records. Meta’s own collection and use of your information, on those forms and elsewhere on its platforms, is governed by Meta’s Privacy Policy.

How we use it and how we follow up

We use inquiry information to respond to you, discuss and estimate your project, schedule consultations, and keep a record of our communications and of the work we do for you. We also use it, together with the website and advertising measurement described below, to understand which pages and ads lead to inquiries.

We follow up by phone call, by email and by text message, using the contact details you gave us. If you would rather not be contacted, or prefer one of those over the others, tell us by replying, calling or emailing us.

Where it is stored and who can see it

Website inquiries, including attached files, are stored in our inquiry database, which is hosted by Supabase. Our staff read them in a password-protected area of this website. When a new inquiry arrives, its details are also emailed to our staff through our Google email accounts, so a copy exists in that mailbox.

There is no fixed period after which inquiries are deleted. We keep them as business records. If you ask us to delete your inquiry, we will; see “Your requests” below.

Service providers

We rely on these companies to run the website and handle inquiries, and your information passes through or is stored on their systems as a result: Cloudflare (hosts and delivers this website, and so receives the IP address and browser details of each request), Supabase (hosts the database that stores inquiries, attached files and our website statistics), Google (our email accounts) and Meta (operates Facebook and Instagram lead forms).

We do not sell your personal information, and we do not share it with other businesses for their own marketing. We may disclose information if the law requires us to.

Our own website statistics

We keep our own record of how the site is used: the pages viewed, the address of the page that linked to us (or the source tag in the link), whether the device is a phone or a larger screen, time spent and how far down a page was scrolled, which sections were viewed, clicks on phone, email, contact and download links, and which step of a form was reached. It does not record what you type into a form.

This record does not use cookies and does not store your IP address. It uses a random identifier kept in your browser for the current tab only, which is not linked to your name or contact details. These records are stored in the same Supabase database, with no fixed deletion schedule.

Meta and Google advertising tracking

Meta Pixel. Pages on this site load the Meta Pixel, a piece of code from Meta (Facebook and Instagram). It reports to Meta that a page was viewed and, on our advertising landing page, that the page was viewed, that a button was tapped and that an inquiry was submitted. We use this to measure our Facebook and Instagram ads and to help Meta show our ads to relevant people. Our site does not include your name, phone number, email address or what you wrote in the events it sends. The pixel is Meta’s own code: it can read and set cookies and receives technical information such as your IP address, browser details and the address of the page, which Meta may connect to your Facebook or Instagram account under its own Privacy Policy.

Google Ads tag. Pages on this site load the Google tag for our Google Ads account. It can set cookies and receives similar technical information. We send Google one event, a conversion when an inquiry from our advertising landing page is accepted, with no name, contact details or form answers attached. We use it to measure our Google ads. Google handles what it receives under its own Privacy Policy. This site does not use Google Analytics.

YouTube. Project videos on this site are played from YouTube’s “no-cookie” player and are loaded only after you press play.

Your choices. This site does not show a cookie banner. You can block or clear cookies in your browser settings, and adjust how your information is used for ads in your Meta ad preferences and in Google’s My Ad Center. You can also switch off all three kinds of tracking described above (our own statistics, the Meta Pixel and the Google tag) for the browser you are using by opening any page of this site with ?notrack=1 added to the end of the address. The setting stays until you clear the site’s data in that browser.

Children

This website is for adults planning home remodeling projects. It is not directed to children.

Changes to this policy

When our practices change we will update this page and the date at the top.

Your requests

To ask what information we hold about you, to have your inquiry deleted, or to ask us to stop contacting you, email info@siliconvalleykitchenandbath.com. Tell us the name, phone number or email address you used so we can find your record. Deleting an inquiry removes it from our inquiry database; information that Meta or Google collected directly is held by them, and you can manage it through your accounts with them.

Contact us

Silicon Valley Kitchen & Bath Co., 2272 Camden Avenue, Campbell, CA 95008. Email info@siliconvalleykitchenandbath.com or call (408) 903-3390. CSLB license #975092.